At LUXVO, we are committed to protecting your privacy and ensuring your personal data is handled in a safe and transparent manner, in accordance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of data:

Personal Data:

Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party providers)

Technical Data:

IP address
Browser type and version
Device type and operating system
Website usage data (pages visited, time spent, etc.)
2. Legal Basis for Processing

Under GDPR, we rely on the following lawful bases to process your data:

Contractual Necessity: To process and deliver your orders
Legitimate Interests: To improve our services and user experience
Consent: For marketing communications (you may withdraw consent at any time)
Legal Obligation: To comply with applicable laws and regulations
3. How We Use Your Information

Your data is used to:

Process transactions and deliver products
Provide customer support and respond to inquiries
Send updates, offers, and marketing (only with your consent)
Improve website functionality, security, and performance
Prevent fraud and ensure legal compliance
4. Data Sharing & Transfers

We do not sell your personal data. However, we may share it with:

Service Providers: Payment processors, logistics partners, and IT service providers
Professional Advisors: Legal, accounting, or compliance services if required
Authorities: Where required by law or to protect our legal rights

If your data is transferred outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

5. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, tax, and accounting obligations

After this period, your data will be securely deleted or anonymized.

6. Your Rights Under GDPR

You have the following rights:

Right to Access – Request a copy of your personal data
Right to Rectification – Correct inaccurate or incomplete data
Right to Erasure – Request deletion of your data
Right to Restrict Processing – Limit how we use your data
Right to Data Portability – Receive your data in a structured format
Right to Object – Object to processing based on legitimate interests
Right to Withdraw Consent – At any time for marketing communications

To exercise any of these rights, please contact us at the email below.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.

You can manage or disable cookies through your browser settings.

8. Data Security

We implement appropriate technical and organizational measures, including encryption and secure servers, to protect your personal data.

However, no method of transmission over the internet is completely secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their policies before sharing your information.

10. Updates to This Privacy Policy

We may update this policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy or your data rights, you can contact us:

CONTACT INFORMATION

Business Name: LUXVO

Business Hours: 24/7 (Monday to Friday)

Business Number: +44 7988 521472

Business Email: support@luxvo.shop

Business Address: 49 Wensleydale Rd, Bradford BD3 8NA, United Kingdom