At LUXVO, your satisfaction is at the heart of everything we do. If your purchase doesn’t meet your expectations, we’re here to make the return or exchange process simple and hassle-free.

Returns
You can request a return within 10 days of receiving your order. To be eligible, the item must be unused, undamaged, and in its original packaging with all tags attached. We accept returns for both defective and non-defective items.
To initiate a return, please provide your Order Number and the reason for return when contacting us.
📧 Email: support@luxvo.shop

Refunds
Once your returned item is received and inspected, we’ll notify you via email. If your return is approved, your refund will be processed within 25 business days using your original payment method.
No restocking fees — we don’t charge any additional fees for returns.

Exchange Policy
Need a different size, color, or style? You can exchange your item based on availability. Any price difference will be adjusted accordingly.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We’ll arrange a replacement or issue a full refund at no extra cost to you.

Our Promise
At LUXVO, we are committed to delivering quality and trust. Every product is carefully inspected before shipping — but if something isn’t right, we’ll make it right.

CONTACT INFORMATION

Business Name: LUXVO

Business Hours: 24/7 (Monday to Friday)

Business Number: +44 7988 521472

Business Email: support@luxvo.shop

Business Address: 49 Wensleydale Rd, Bradford BD3 8NA, United Kingdom